Thank you for shopping at SILQ

If you are not 100% satisfied with your purchase, we're here to help.

Customer Support

Customer Support is available 24/7 at

We do our very best to respond to support emails within 48 hours. 

Refund/Exchange Policy

At SILQ, we offer a 15 day refund policy.  We can also offer an exchange for a similar product. 

Return Policy

To be eligible for a return, please make sure that: 

  • The product was purchased within the last 15 days.
  • You have the receipt, order confirmation or proof of purchase from SILQ. We are unable to accept returns of purchases made from third-party retailers.
  • The product has not been damaged or destroyed.

Products that do not meet these criteria will not be considered for return. 


Items purchased on sale or with a discount code can only be refunded at the purchase value. 


If you receive a damaged product, please notify us immediately so that we can correct the issue. 


We cannot be responsible for any customs restrictions, tariffs, or other regulations that may apply in countries outside of the United States. The responsibility is yours to check to see if your country allows the shipment of products you ordered (or wish to order). Any duties or taxes that may apply to your order are also your responsibility. 

If for whatever reason your order is seized by customs, we will not issue you a refund unless all products are returned to us in the original condition per the return policy above.


If you have any questions about our returns and refunds policy, please contact us at